These Application Terms of Service (the “Terms”) govern your access to and use of the CO8 application at app.co8.ai and its related APIs, integrations, and services (the “Application”). The Application is operated by CO8 (“CO8”, “we”, “us”, “our”).

By creating an account, signing in — including signing in with Google — or otherwise using the Application, you agree to these Terms. If you do not agree, do not use the Application. These Terms should be read together with the Application Privacy Policy and the Cookie Policy.

1. The service

CO8 is a creative-operations platform for commerce brands. It helps you plan, generate, review, and publish advertising creatives and related campaign assets, and — where you choose to connect third-party accounts — to read performance data and manage campaign objects on those platforms on your behalf.

Features vary by plan. We may add, change, or remove features, provided we do not materially reduce the core functionality of a paid plan during its current billing period.

2. Eligibility and accounts

  • You must be at least 18 years old and able to form a binding contract.
  • If you use the Application on behalf of an organisation, you represent that you are authorised to bind that organisation, and “you” means that organisation.
  • You are responsible for the accuracy of your account details, for all activity under your account, and for keeping your credentials and API keys confidential.
  • Notify us at security@co8.ai promptly if you suspect unauthorised access.

3. Connecting Google and other third-party accounts

The Application can connect to third-party services you already use, including Google (for example Google Sign-In, Google Ads, Google Analytics, Google Drive, Google Sheets, and YouTube), and Meta (Facebook and Instagram).

  • Connections are optional and initiated by you. During the OAuth flow you are shown the exact scopes requested and may decline any of them.
  • You authorise CO8 to access, store, and process data from the connected account solely to provide the features you request.
  • You must have the right to grant that access for every account and asset you connect.
  • You may disconnect an account at any time in the Application, or revoke CO8’s access from Google Account → Third-party apps & services. Revoking access stops future access; to also delete data we already stored, follow the Data Deletion Instructions.
  • Your use of a third-party service remains governed by that provider’s own terms (for example the Google Terms of Service). CO8 is not responsible for third-party services, their availability, or changes they make to their APIs.

4. Google API Services — Limited Use

CO8’s use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. In particular, CO8 does not:

  • use Google user data to serve advertising, or transfer it to advertising platforms, data brokers, or information resellers;
  • use Google user data to train generalised or foundation AI/ML models;
  • allow humans to read Google user data, except with your explicit consent for specific messages, where necessary for security purposes (such as investigating abuse), to comply with applicable law, or where the data has been aggregated and de-identified.

Google user data is used only to provide or improve the user-facing features you requested, and is deleted on request as described in section 12.

5. Your content and licence

You retain ownership of the brand assets, product data, copy, images, video, and other materials you upload or connect (“Your Content”). You grant CO8 a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, and process Your Content solely to operate and provide the Application to you and your workspace members.

You represent that you hold the necessary rights to Your Content and that its use through the Application does not infringe any third-party right or violate any law.

6. Generated output

The Application produces creative output using automated and AI-assisted systems. Subject to your payment obligations, CO8 assigns to you such rights as CO8 holds in the output generated for your workspace, and paid plans include commercial use.

AI output may be inaccurate, non-unique, or unsuitable for a given market. You are responsible for reviewing every asset before publishing, including claims, pricing, disclosures, likeness and music rights, and platform advertising policies.

7. Acceptable use

You must not, and must not permit anyone else to:

  • use the Application unlawfully, or to create deceptive, defamatory, hateful, sexually explicit, or otherwise prohibited content;
  • impersonate a person or brand you are not authorised to represent, or generate a real person’s likeness or voice without their consent;
  • infringe intellectual-property, privacy, or publicity rights;
  • upload malware, probe or breach security controls, circumvent rate limits or usage metering, or scrape the Application;
  • resell, sublicense, or provide the Application as a competing service, or reverse-engineer it except where such restriction is prohibited by law;
  • violate the terms or policies of any connected platform, including Google and Meta advertising policies.

We may suspend or terminate access for violations, and where necessary for security, legal compliance, or platform-policy compliance.

8. Plans, credits, and billing

  • Paid plans and credit packs are billed in advance through our payment processor; fees are stated at purchase and exclusive of taxes unless stated otherwise.
  • Subscriptions renew automatically for the same period until cancelled. You may cancel at any time, effective at the end of the current period.
  • Consumed credits and generated usage are non-refundable. Except where required by law, fees are non-refundable.
  • Non-payment may result in suspension of the workspace.

9. Availability and support

We aim for high availability but do not guarantee uninterrupted service. Maintenance, third-party API outages, and rate limits imposed by connected platforms may affect functionality. Support is provided by email at support@co8.ai.

10. Disclaimers

Except as expressly stated, the Application is provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement. CO8 does not warrant any specific advertising, ranking, revenue, or performance outcome.

11. Limitation of liability

To the maximum extent permitted by law, CO8 is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. CO8’s aggregate liability arising out of or relating to the Application is limited to the amounts you paid to CO8 for the Application in the twelve (12) months preceding the event giving rise to the claim.

12. Term, termination, and data deletion

These Terms apply while you use the Application. You may stop using it and delete your account at any time. We may terminate or suspend access for material breach, non-payment, or legal or security reasons.

On termination, your right to use the Application ends. You may request deletion of your data — including data obtained from Google and Meta — as described in the Data Deletion Instructions; we normally complete deletion within 30 days, retaining only records the law requires.

13. Changes to these Terms

We may update these Terms. Material changes will be notified in the Application or by email before they take effect. Continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction, without prejudice to mandatory consumer-protection rights in your country of residence.

15. Contact

CO8 — legal enquiries: legal@co8.ai; privacy enquiries: privacy@co8.ai. You can also reach us via the contact page.